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Care Worker Hub is committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy and Cookies Policy explain how we collect, use, store, and protect personal information when you use the Care Worker Hub website and services.

This policy applies to all users of the website, including visitors, registered members, subscribers, and coaching clients.

1. Who We Are

Care Worker Hub is owned and operated by PETFLO Training Solutions Ltd, a company registered in England and Wales under registration number 15091051 providing learning resources, coaching, and professional development support for health and social care workers.

For the purposes of UK data protection law, PETFLO Training Solutions Ltd is the Data Controller responsible for personal data collected through the Care Worker Hub website.

If you have any questions about this policy or how your data is handled, you can contact us at:

Email: admin[@]careworkerhub.co.uk

Website: https://www.careworkerhub.co.uk

2. What Information We Collect

When you use the Care Worker Hub website, we may collect the following types of information.

Information You Provide Directly

This includes information provided when you:

  • Create an account or register as a member
  • Subscribe to a membership plan
  • Join the Care Worker Hub community forum
  • Book coaching or support sessions
  • Sign up to newsletters or email updates
  • Contact us for support

Personal information may include:

  • Name
  • Email address
  • Username or account details
  • Membership plan information
  • Payment details (processed securely through third-party payment providers)
  • Professional role or training information you choose to share

Learning and Support Information

If you use Care Worker Hub tools or coaching services, you may voluntarily provide:

  • Qualification level (e.g. Level 2–5 Diploma in Adult Care)
  • Unit titles or learning outcomes
  • Evidence or assignment questions
  • Messages posted in the community forum

This information is used only to support your learning and improve services.

Care Worker Hub does not access employer systems or workplace records.

3. How We Use Your Information

Your information is used to provide and improve Care Worker Hub services.

We may use your data to:

  • Create and manage your account
  • Provide access to membership features
  • Deliver AI study tools and learning resources
  • Process payments and subscriptions
  • Schedule and deliver coaching sessions
  • Provide community forum access
  • Send service updates or important account notifications
  • Send educational content or newsletters (if you opt in)

We only collect the information necessary to provide the service you have requested.

4. Legal Basis for Processing Data

Under UK GDPR, Care Worker Hub processes personal data based on the following lawful bases:

Contractual necessity
 To provide the services you sign up for, including memberships and coaching.

Legitimate interest
 To improve the website, provide support, and manage the community platform.

Consent
 For email newsletters or marketing communications where you have opted in.

You may withdraw consent for marketing communications at any time.

5. Payments and Financial Information

Care Worker Hub does not store full payment card information.

Payments are processed through secure third-party payment providers (for example Stripe or PayPal).

These providers handle payment data according to their own privacy policies and security standards.

6. Community Forum and User Content

When posting in the Care Worker Hub community forum:

  • Your username may be visible to other members
  • Content you post may be publicly visible within the community area
  • You should not post confidential workplace information or personal data about service users

Care Worker Hub may moderate or remove content that breaches community guidelines.

7. Cookies and Website Analytics

The Care Worker Hub website uses cookies and similar technologies to improve user experience and analyse website performance.

Cookies may be used for:

  • remembering login sessions
  • saving website preferences
  • analysing website traffic
  • improving website performance

We may use tools such as:

  • Google Analytics
  • website platform cookies
  • marketing or referral tracking cookies

These cookies do not collect sensitive personal information.

You can control cookies through your browser settings and choose to disable them if you prefer.

8. Data Storage and Security

Care Worker Hub takes reasonable steps to protect personal data from unauthorised access, misuse, or disclosure.

Measures may include:

  • secure website encryption (HTTPS)
  • password-protected user accounts
  • restricted access to administrative systems
  • secure third-party platforms for payments and communications

Personal data is only retained for as long as necessary to provide services or meet legal obligations.

9. Data Sharing

Care Worker Hub does not sell or rent personal data.

Your information may be shared only with trusted service providers where necessary to operate the website, including:

  • website hosting providers
  • payment processors
  • email communication platforms
  • booking systems for coaching sessions

These providers are required to process data securely and only for the intended purpose.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (where applicable)
  • Restrict processing in certain circumstances
  • Object to marketing communications
  • Request data portability

Requests can be made by contacting us at the email address provided above.

11. Children’s Privacy

Care Worker Hub services are intended for individuals aged 18 or over working or training in health and social care.

We do not knowingly collect personal data from children.

12. Changes to This Policy

Care Worker Hub may update this Privacy and Cookies Policy from time to time to reflect changes in legal requirements or website services.

The most recent version will always be available on this page with the updated date shown at the top.

13. Contact

If you have any questions about this policy or how your information is used, please contact:

Care Worker Hub
Email: admin[@]careworkerhub.co.uk
Website: https://www.careworkerhub.co.uk